Zendesk Explore Reporting
About Zendesk Explore
Zendesk Explore is a powerful analytics tool that helps you make sense of your data and gain valuable insights into your customers' interactions. Our Zendesk Explore reporting service offers a comprehensive solution to help you get the most out of your Zendesk data. Our team of experts will work with you to create custom reports and dashboards that give you a deeper understanding of your customers' needs and behavior, so you can make informed business decisions.
As a Head of Support, Director of Customer Support, Customer Support Manager, Head of Customer Service, Director of Customer Service, CEO, Customer Experience Manager or Tech Support, you know how important data is when it comes to providing the best customer experience possible. With Zendesk Explore, you can gain a deeper understanding of your customers and support team's behaviors and needs through insightful reporting.
Zendesk Explore
Our Zendesk Explore Reporting Services Allow You To:
Easily analyze your support data to make data-driven decisions and drive improvement in your team's efficiency and productivity.
Understand your customers' behaviors and needs better with in-depth insights and reporting on their interactions with your support team.
Monitor key performance indicators (KPIs) and identify trends that can help you make informed business decisions.
Visualize and track customer satisfaction (CSAT) scores, first response times (FRT), ticket volume and more, in real-time dashboards that can be customized to suit your needs.
Stay informed with automated reports delivered directly to your inbox, so you can keep track of your performance and customer satisfaction levels.
Make data-driven decisions to grow your business.
Save time and effort on manual data analysis.
Identify areas for improvement in your customer experience.
Increase Zendesk Customer Satisfaction
Testimonials For Our Zendesk Reporting
Spencer Patton / Chief Customer Officer (CCO)
Not only is this man incredibly talented when it comes to just about all things Zendesk-related, his is genuinely one of the best guys I've met. I'd be lying if I didn't say that one of the reasons I'd like to continue with ROCA is to continue working with such a bright dude like Barry who continues to interest me more and more in both Zendesk and ROCA itself. I genuinely cannot begin to tell you what a fantastic asset Barry is to your team, although I'm sure you're already quite aware. He's an absolutely wiz and an incredibly personable guy. I cannot speak highly enough of his attention to detail or his willingness to adapt to the day's requirements and requests. A true gentleman and a scholar.
Rory VanceRory Vance / Customer Support Team Lead
As a new Zendesk client, we were impressed by the range of features available in the platform. But not really sure where to start, from an implementation pov! Fortunately, we were introduced to DominicCX through a warm referral and began our planning journey in earnest. Throughout the regular discovery and customization consultancy sessions, we gradually saw our vision of a new support platform take shape. Dominic and his team are professional, technically brilliant, intelligent, helpful, pragmatic and helped us deliver our implementation project on time and within budget. And DomincCX's fees are extremely competitive! I wouldn't hesitate to recommend Dominic and his team to anyone looking to roll out Zendesk for their organization. We look forward to continuing our working relationship with Dominic and his team in the future.
Kathy Elson, CEO SmartMLS
We are very pleased with our experience working with the entire Roca crew. From the outset, they carefully listened to our overall goal, including our current struggle points, and developed a course of action that was tailored specifically to our most urgent needs. They provided workable solutions and took the time to walk us through their processes so we have a better understanding of the intricacies of Zendesk. With their help, we now have many of the tools we need to manage our environment more effectively in the future. Roca has wonderful team members all over the globe that made themselves available to us at all hours of the day (and night). Each specialist was exceedingly pleasant and professional, and completely vested in delivering the best solution for our unique needs. Everyone we have worked with has helped us move closer to our goals. We are encouraged by the results we have seen thus far and are excited about continuing our collaboration.
How To Visualize Data With Zendesk Explore?
Book a strategy session with our most experienced team member
Dominic Brasoveanu, CX Expert
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