How Fleetsmith are reducing the number of support requests with their Zendesk Guide

As I’m writing this article, Fleetsmith have been bought by Apple. It means that their design customised by us made a good impression. Yay! 🥳🥳🥳

Desktop

Homepage

Logo takes user to home of main page

Help Center takes user to homepage of the Zendesk Guide

Below the search bar we have the most popular articles. We populate those by putting a label (or tag) inside the article. Whenever our script detects an article with having the label, it will automatically populate that article below the search bar.

“Top Articles” are promoted articles.

Smooth icon navigation for categories. GG to our designer John for the nice selection.

Category page

Left handed navigation. This navigation is custom in the sense that we use the Zendesk Guide API to load all the categories and sections and we keep them loaded in the page so we don’t refresh each time a category or section is being accessed.