Posts in Zendesk Setup
Generative AI For Call Summaries With Zendesk Talk
Generative AI For Call Summaries With Zendesk Talk

In today's fast-paced digital landscape, customer service is more critical than ever. Companies strive to provide exceptional support experiences to retain customers and build brand loyalty. However, as customer interactions multiply across various channels, managing and summarizing these conversations efficiently becomes increasingly challenging. This is where innovative solutions like Generative AI for Call Summaries step in, revolutionizing the way businesses handle customer support calls.

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Zendesk, Zendesk SetupGabriel ROCAai, telephony, supportsystem
Decrease Ticket Resolution Time in Zendesk in 2024
Decrease Ticket Resolution Time in Zendesk in 2024

In the fast-paced world of customer support, efficiency is key. In the realm of ticket resolution, every second counts, and businesses are constantly seeking innovative ways to streamline their processes. Enter Dominic, our seasoned expert in Zendesk, who recently shared a groundbreaking video titled "Decrease Ticket Resolution Time in Zendesk in 2024." In this article, we will delve into Dominic's insights on tactics, niche strategies, dealing with complexity, best practices, and his concluding thoughts.

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Zendesk, Zendesk Setup, Customer ExperienceGabriel ROCAresolution time, Zendesk, guide
First Reply Time in Zendesk
First Reply Time in Zendesk

In the fast-paced world of customer support, responsiveness is key to ensuring customer satisfaction and loyalty. One crucial metric that helps organizations gauge their efficiency in this regard is First Reply Time. In a recent video titled "First Reply Time in Zendesk," Dominic delves into the intricacies of this metric and shares valuable insights on best practices and solutions.

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Zendesk, Zendesk Setup, Customer ExperienceGabriel ROCAfirstreplytime, Zendesk, guide, cx
Zendesk Agent Home | Demo and Review
Zendesk Agent Home | Demo and Review

Zendesk is a popular customer service platform that offers various tools and features to help agents manage their work efficiently. One of the latest additions to Zendesk is Agent Home, a new page in Support that replaces the standard agent dashboard. In this blog post, we’ll take a look at what this feature is all about and will also discuss some of the limitations and drawbacks, and share our personal conclusions.

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Customer Experience, Zendesk, Zendesk SetupGabriel ROCAdemo, Zendesk, agentexperience
What Are Zendesk Light Agents?
What Are Zendesk Light Agents?

In the ever-evolving landscape of customer support solutions, Zendesk has consistently stood out as a pioneer in delivering innovative tools to enhance the customer experience. One such tool that has been making waves in the customer support realm is Zendesk Light Agents. In this blog post, we'll delve into the video where Dominic takes us on a journey to understand the purpose, functionality, use cases, and the impact on customer experience.

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Zendesk, Customer Experience, Zendesk SetupGabriel ROCAlightagents, agents, Zendesk
Real Time Reporting in Zendesk with Geckoboard
Real Time Reporting in Zendesk with Geckoboard

In the dynamic landscape of customer support, staying ahead requires more than just resolving issues promptly; it demands real-time insights and analytics to make informed decisions. A video titled "Real-Time Reporting in Zendesk with Geckoboard" offers a comprehensive look into how businesses can leverage this powerful combination for enhanced efficiency. Dominic, our guide through this insightful journey, introduces us to Nick, an expert in the realm of customer support analytics.

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Customer Experience, Zendesk, Zendesk SetupGabriel ROCAreporting, zendeskreporting, demo
Zendesk Tip: 3 Ways To Assign A Ticket To An Agent
Zendesk Tip: 3 Ways To Assign A Ticket To An Agent

Customer support is an integral part of any business, and Zendesk is a powerful tool that streamlines this process. In this video, Dominic walks us through three essential methods for assigning tickets to agents using Zendesk. Whether you're a seasoned Zendesk user or just getting started, these tips will help you improve your ticket management efficiency. Let's dive into these three key ways of assigning tickets: manual assign, auto-assign, and targets.

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Zendesk, Zendesk SetupGabriel ROCAticketingsystem, agent, agentexperience
6 Things You Absolutely MUST Do In Zendesk
6 Things You Absolutely MUST Do In Zendesk

Zendesk is a powerful customer service platform that can streamline your support operations and improve customer satisfaction. However, to make the most of this tool, you need to know the ins and outs of its features. In this article, we'll delve into a video titled "6 Things You Absolutely MUST Do In Zendesk," where Dominic shares his wisdom on how to maximize Zendesk's potential.

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Zendesk, Zendesk SetupGabriel ROCAZendesk, guide, businesstips
3 Worst Mistakes You Can Make In Zendesk
3 Worst Mistakes You Can Make In Zendesk

Zendesk is a powerful customer service software that helps businesses manage and streamline their support operations. However, like any tool, it's important to utilize Zendesk correctly to maximize its potential and avoid costly mistakes. In this article, we will explore the insights shared by Dominic, who highlights the three worst mistakes one can make when using Zendesk: neglecting resolution metrics, overcomplicating views, and needlessly complicating the setup.

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Zendesk, Zendesk Setup, Customer ExperienceGabriel ROCAsetup, zendeskguide
Zendesk Proactive Messaging
Zendesk Proactive Messaging

Zendesk, has introduced an exciting new feature called Proactive Messaging. This feature enables businesses to deliver targeted messages to customers through the Web Widget or mobile SDK channel without waiting for them to initiate a conversation. In this article, we will delve into the various aspects of Zendesk Proactive Messaging and how it can benefit businesses and enhance the customer experience.

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Zendesk, Zendesk Setup, Customer ExperienceGabriel ROCAmessaging