ROCA Blog

Posts tagged csat

Best Practices For Switching From Zendesk Classic Chat To Zendesk Messaging

Best Practices For Switching From Zendesk Classic Chat To Zendesk Messaging

In this article, we will explore eleven key practices to consider when switching from Zendesk Classic Chat to Zendesk Messaging.

Zendesk, Zendesk SetupGabriel ROCAJuly 12, 2023sunshine, csat, omnichannel, messaging, livechat

How to optimise and scale your Zendesk customer service system

How to optimise and scale your Zendesk customer service system

ZendeskDominic BrasoveanuNovember 16, 2021zendesk, zendeskaccountmanager, zendesksupport, zendeskchat, zendeskguide, guide, knowledgebase, customer, customerexperience, customersatisfaction, csat, improvecsat, customersupport, customerservice, customersuccess, customersuccessmanagerComment

Ombea - Measure employee happiness and create better customer experiences

Ombea - Measure employee happiness and create better customer experiences

Customer SatisfactionDominic BrasoveanuMarch 17, 2021ombea, customerexperience, cx, employee, happiness, employeeturnover, turnover, csat, improvecsatComment

Things to understand about First reply time in Zendesk

Things to understand about First reply time in Zendesk

ZendeskDominic BrasoveanuFebruary 22, 2021zendesksupport, zendesk, zendeskautomation, zendeskexplore, zendeskreporting, support, firstreplytime, csat

Zendesk Tip#13 - Restricting Satisfaction Surveys by Date

Zendesk Tip#13 - Restricting Satisfaction Surveys by Date

ZendeskDominic BrasoveanuFebruary 15, 2021zendesksupport, zendesk, j-son, zendeskapi, automation, zendeskautomation, customerexperience, customersatisfaction, csat, improvecsat

Improve your Customer Satisfaction Ratings by creating a great working environment for your agents

Improve your Customer Satisfaction Ratings by creating a great working environment for your agents

Customer SatisfactionDominic BrasoveanuOctober 7, 2020zendesksupport, csat, customersupport, customersuccess, cx, improvecsat, customersatisfaction Comment

Improve Customer Satisfaction Ratings with Client Engagement

Improve Customer Satisfaction Ratings with Client Engagement

Customer SatisfactionDominic BrasoveanuJuly 16, 2020Dominic the CX guycsat, customerexperience, customersuccess, customersupport, customersatisfaction, zendesksupport, zendesk, freshdesk, supportsystem

Improve Customer Satisfaction Ratings — Knowledge Base

Improve Customer Satisfaction Ratings — Knowledge Base

Customer SatisfactionDominic BrasoveanuApril 17, 2020zendesk, cx, customerexperience, customersatisfaction, clientsatisfaction, customersupport, csat, customersuccess

Improve your Customer Satisfaction Ratings — Request Categorization

Improve your Customer Satisfaction Ratings — Request Categorization

Customer SatisfactionDominic BrasoveanuFebruary 25, 2020customerexperience, customersupport, csat, customersatisfaction, clientsatisfaction, customersuccess, cx, request, ticket, requestcategorization

5 Tips To Improve your Customer Satisfaction Ratings — CSAT

5 Tips To Improve your Customer Satisfaction Ratings — CSAT

Customer SatisfactionDominic BrasoveanuJanuary 14, 2020zendesk, customersatisfaction, clientsatisfaction, customerexperience, customersuccess, customersupport, csat

Improve Customer Satisfaction Ratings — First Reply Time

Improve Customer Satisfaction Ratings — First Reply Time

Customer SatisfactionDominic BrasoveanuDecember 9, 2019customersatisfaction, customerexperience, clientsatisfaction, cx, customersupport, csat, customersuccess