Setting up and troubleshooting the integration between Zendesk and WhatsApp can sometimes be a daunting task. Thankfully, in this informative video, Dominic takes us through the step-by-step process of connecting and troubleshooting these two platforms, ensuring a smooth and efficient customer support experience.
Read MoreIn a recent video titled "Zendesk Messaging | Chatbot & Flowbuilder New Features," Dominic takes us on a journey to explore the exciting updates and enhancements in Zendesk Messaging. Let's dive in and discover the incredible features that can transform customer interactions.
Read MoreZendesk is a powerful customer service software that helps businesses manage and streamline their support operations. However, like any tool, it's important to utilize Zendesk correctly to maximize its potential and avoid costly mistakes. In this article, we will explore the insights shared by Dominic, who highlights the three worst mistakes one can make when using Zendesk: neglecting resolution metrics, overcomplicating views, and needlessly complicating the setup.
Read MoreIn this article, we will explore eleven key practices to consider when switching from Zendesk Classic Chat to Zendesk Messaging.
Read MoreZendesk, has introduced an exciting new feature called Proactive Messaging. This feature enables businesses to deliver targeted messages to customers through the Web Widget or mobile SDK channel without waiting for them to initiate a conversation. In this article, we will delve into the various aspects of Zendesk Proactive Messaging and how it can benefit businesses and enhance the customer experience.
Read MoreIn an interesting twist of irony, Dominic, the head of well, Roca, presents a video in which he emphasizes the importance of working with Zendesk consultants. Let's delve into the reasons behind Dominic's endorsement and explore how these consultants can truly save your business.
Read MoreDominic shares important news and insights about three key topics that have been making waves in the customer support industry. Dominic provides updates on the Zendesk Relate conference, the introduction of the new Drafts feature in Zendesk, and the upcoming Zendesk price increase.
Read MoreDominic takes us on a journey to unravel the core features and benefits of this game-changing customer service and productivity tool. So, let's delve into the world of Zendesk Sunco and discover how it can revolutionize your business.
Read MoreIn the ever-evolving landscape of customer service software, Zendesk has emerged as one of the most popular and widely-used platforms. With its extensive range of features and tools, it promises to streamline customer support processes for businesses of all sizes. However, like any software, Zendesk has its pros and cons. In this video, hosted by Dominic, we embark on a deep dive into Zendesk Support, exploring its history, present state, available options and ultimately, whether it lives up to its reputation.
Read MoreIf you are using Zendesk as your customer support software, you might have heard of the "root cause" field. It is a useful feature that helps you to identify the underlying reason for a customer's issue or complaint. In this blog post, we will explain what a root cause field is, and how you can create one in Zendesk.
Read MoreIn today's fast-paced world, businesses are always looking for ways to improve customer service and support. One of the tools that companies use to provide exceptional customer service is Zendesk, a cloud-based customer service platform that provides a complete solution for customer support, help desk, and knowledge management. In our most recent video titled "Zendesk Tutorial - INFINITE NOTIFICATION LOOP," Dominic shares his insights on how to create an infinite notification loop to help chase customers.
Read MoreIn today's fast-paced work environment, increasing productivity is always a priority. Zendesk offers a wide range of tools and features to help businesses streamline their customer service operations. One of the most effective ways to increase productivity within Zendesk is by using triggers.
Read MoreIn today's digital age, businesses have numerous channels to communicate with their customers. One of the most popular channels is through the use of a helpdesk or customer support platform, such as Zendesk. While these platforms are incredibly useful for managing customer inquiries, they can also present challenges for the support team. One such challenge is "agent cherry-picking," which is when support agents choose to answer only certain tickets, instead of working on a fair distribution of all tickets. In this blog post, we'll explore a Zendesk tutorial video by Dominic on "How to stop agent cherry-picking" and the tips he provides to overcome this challenge.
Read MoreCustomer Relationship Management (CRM) platforms are crucial tools for businesses looking to improve their customer support services. With numerous options available in the market, it can be overwhelming for businesses to choose the right platform that meets their needs. Two of the most popular CRM platforms are Zendesk and Freshdesk. In this video, we explore the differences between these two platforms and see which one is the better option.
Read MoreIf you're looking for an easy way to manage your assets and data in Zendesk, then you'll be pleased to know that there is a new app available that can help. This app is part of the Asset Management App with Custom Objects, and it offers a range of useful features that can help you manage your customer data in a more effective way.
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